Capital One Financial Sucks Customer Reviews and Feedback
Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia with operations primarily in the United States. It is on the list of largest banks in the United States and has developed a reputation for being a technology focused bank.
The bank has 755 branches including 30 café style locations and 2,000 ATMs. It is ranked 98th on the Fortune 500, 17th on Fortune's 100 Best Companies to Work For list, and conducts business in the United States, Canada, and the United Kingdom. The company helped pioneer the mass marketing of credit cards in the 1990s. In 2016, it was the 5th largest credit card issuer by purchase volume, after American Express, JPMorgan Chase, Bank of America, and Citigroup.
Capital One refuses to accept overseas phone numbers as part of user profiles. They recently mandated a two-factor authentication requirement that only allows US phone numbers as the second factor. So if you're a US service member stationed overseas, with a phone number local to the country you are stationed in, you are unable to establish a second factor, and therefor can't access your account online. After 40 minutes of conversation with a service rep and then a supervisor account service rep, a USA service member was politely informed that "sorry, you and every other service member or American living overseas without a US phone number are just out of luck." Capital One can tell from the calls from overseas phones that are charged overseas rates to see that the service persons have to manage accounts, check charges, make payments...This is not 1970!
Former Employee - Financial Advisor says"Low wages. Pays the minimum"
Former Employee - Financial Representative says"They pay grid is terrible and you are mircomanged constantly. Terrible culture and very stressful environment to produce."
Former Employee - Principal Financial Analyst says"Benefits below industry standards, no perks to speak of other than free onsite clinic. Plenty of infighting and politicking between various teams, hard to get anything done without wasting hours on meetings just to get everyone on the same page. Not everyone gets rewarded fairly, plenty of politics that goes into the promotion process"
Former Employee - Financial Advisor says"Local management in New York City region. Local managers treat program like a boiler room. Name recognition is not a plus. Prospects and bank customers accustomed to Capital One as a credit card company. Very difficult to get clients to take you seriously enough to get all their assets. Heavy favoritism on the part of local management whose cronies/favorites are inexperienced advisors. Favorites who are grandfathered into company get and keep all clients except those with little to no opportunity (i.e. don’t live in area). Constant churning and wrong recommendations from less-experienced advisors who only focus on assets they see at the bank (as opposed to considering/profiling for outside assets and full financial planning) and happen to be the favorites so they can pad their numbers. Clients mysteriously move from your book to theirs. Exact opposite of what National Investment program is saying/trying to do in a fiduciary capacity. New advisors in program are treated like they are in a wirehouse program. If so, why work at Capital One? Work at a real wirehouse with some name recognition."
Former Employee - Financial Advisor says"NO work/life balance they expect to pay you minimum salary but keep you working 6 days per week and whatever they promise you it is a lie."
Current Employee - Financial Advisor says"Capital One Investing has made it so their FAs cannot get a commission by making the bar too high. Our best FA in the region didn't even get a single commission check last year."
Senior Financial Analyst says"Managers have little regard for analysts and will use them as scapegoats when things go wrong People will smile to your face and then stab you in the back during performance reviews Unreasonable timeline expectations on getting things done Politics, politics, politics Investment banking hours, with commercial banking pay Company "values" are a joke and are just used to tear people down during reviews"
Former Employee - Senior Financial Advisor III says"Took away Bankers $25 referral reward"
Former Employee - Financial Services says"Lack of training and be prepared to be paid late and not always the correct amount. The amount of work given made me automatically feel like I have to be paid more because of the complexity of the work. However for complexity, peanuts are given but hopefully things will improve for the next generation of employees."
Former Employee - Licensed Financial Specialist says"Downsizes quite a bit so there is not stability"
Financial Advisor (Former Employee) says"They are no longer in business in the Wealth management space. Capital One Corporation appeared to treat their employees well with many paid for benefits and company trips."
Financial Advisor (Former Employee) says"They have great benefits such as healthcare, dental, vision. They also offer 401k, stock options, and paid vacation. They no longer have the capital one investing division."
Dan says"only want to see you actual drivers license uploaded into their server. They are unable/unwilling to send a code via email to unlock an account. Go to AMEX - less hassle. They can sold issues within 3 minutes. So far with Capital one - circle discussion, 2 hours and still no results. Unable to access a large amount of reward points at Cabelas unless I bend over and kiss their arse."
Frank +sarahmicheal4112@gmail .com says"Help is here!! I just got my lost back through few processes. If you need help check my heading."
Mathew George says"Initiate a chargeback with this website zenithsecurity.org, they will help you get your money . Thanks to zenith for a successful withdrawal."
Theresa says"Up to date: My account is still frozen, even when the problem was solved. This bank is very slow in unfreezing my account so I can have access to my money. I had contacted the politicians in the area. I'm also contacting an attorney. I need to pay my bills before I'm homeless. I need medication to help me not get worse in my sickness. Capital one, a bank, just an ordinary bank put me into complete hardship that I am inquiring if I have a law suit on my hands. How can a bank be allowed to put you in hardship and run a high risk of killing you and get a way with it? Unfreeze my account, let me take out my money and go to a diffrent bank. Capital one is not the only bank in existence. Capital one is not a highly special bank with bells and whistles that people are fighting to get into. Capital one is just another normal bank. If I was able to give 0 stars I would, for 0 stars is what this bank deserves. Over 2 weeks with a frozen account that I am now bringing everyone in that will listen to me. I am praying someone that I contact will help me. The tellers are not knowledgeable. The reps when they cant help u or know the answers will put you on hold then hang up on you. Zero stars to capital one. Zero stars."
Henry (harrisonpaul836@gmail .com) says"A little faith goes a long way. I lost so much money to this site after making big payments. So happy i didnt give up. I recently recovered all of my money back with the help of Paul Harrison, check heading for a professional help. Glad to share my experience with everyone looking to recover theirs."
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In The News
Los Angeles Times reports"A customer paid off his debt. Capital One feared fraud"
Bankrate.com reports"What does it mean if your debt is charged off as bad debt?"
Motley Fool reports"How Bad Could Credit Card Losses Get During the Pandemic?"
Yahoo Finance reports"Capital One (COF) Reports Q2 Loss, Lags Revenue Estimates"